Privacy Policy

Home Help Center Privacy Policy

At Afrigrocer, your privacy is our priority. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and transparent. This policy explains what data we collect, how we use it, and the measures we take to keep it safe.
November 2025

1. Information We Collect

We collect certain information to improve your shopping experience and process your orders effectively.

a. Personal Information

Full name
Email address
Phone number
Billing & shipping address

b. Account Information

Username and password
Order history
Saved shopping preferences

c. Payment Information

We do not store your credit or debit card details.
Payments are processed securely through trusted third-party payment gateways.

d. Usage Data

Pages visited on the website
Time spent on the site
Device information
IP address

This helps us improve website performance and customer experience.

2. How We Use Your Information

Your data helps us provide and improve our services.

We use your information to:

Process and deliver your orders
Send order updates and confirmations
Provide customer support
Improve website functionality
Offer personalized recommendations
Send promotional emails (only if you opt-in)

3. Sharing Your Information

Afrigrocer does not sell your personal information.

We only share data with:

Payment processors (to complete transactions)
Delivery partners (to deliver your order)
Service providers (for analytics, website hosting, or marketing tools)

All third parties comply with strict security standards.

4. Cookies & Tracking Technologies

Afrigrocer uses cookies to:

Remember your shopping cart
Personalize your experience
Track website performance
Recommend relevant products

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We protect your data through:

Secure server encryption
Regular security audits
Strict access controls
Trusted payment gateways

Your information is always handled with care.

6. Your Rights

You have the right to:

Access your personal data
Update or correct your information
Request deletion of your account
Opt out of promotional communication

To exercise these rights, contact our support team.

7. Children’s Privacy

Afrigrocer does not knowingly collect data from children under 13.
If you believe we have such information, contact us immediately for removal.

8. Changes to This Policy

Afrigrocer may update this Privacy Policy occasionally.
The latest version will always be available on this page.

9. Contact Information

If you have questions about your privacy or how we handle your data, contact us: